We strive to make your shopping experience enjoyable and hassle-free. Please review our Delivery and Returns Terms to understand how we handle the shipment of your orders and our policy regarding returns.

1. Order Processing Time:

Orders are typically processed within 24 hours of placement during business days (Monday to Friday, excluding public holidays). The estimated order shipping time is 2-3 business days. Please note that this is the time it takes for your order to leave our warehouse and does not include weekends or public holidays.

2. Delivery Time:

The actual delivery time will vary based on your location. DPD, our trusted courier partner, will provide a tracking number for you to monitor the progress of your shipment.

3. Shipping Costs:

Shipping costs are calculated based on your shipping location and the weight/size of the package. During the checkout process, you will be able to view the shipping costs before completing your purchase. We offer international shipping to various destinations. International delivery times and costs will vary based on the destination country.

4. Shipping Notifications:

Once your order is shipped, you will receive a shipping confirmation email with your tracking number and a link to the DPD tracking portal.

5. Delivery Attempts:

DPD typically attempts delivery on multiple occasions. If you are not available to receive the package, DPD will leave a notification with instructions on how to reschedule or pick up your order. It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process to avoid delivery delays.

6. Returns:

We accept returns within 14 days after receiving your order. If you wish to return an item, please contact our customer support at info@kartapart.com for instructions on the return process.

Returned items must be in their original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these conditions.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

7. Refund Process:

Refunds will be processed once the returned items are received and inspected. Please allow a reasonable processing time.

Thank you for choosing kartapart.com. We value your satisfaction and are committed to ensuring a smooth delivery process and an efficient returns experience.

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